Projecte llegit
Títol: Mantenimiento de interiores de cabina de Vueling Airlines
Director/a: TRAPOTE BARREIRA, CÉSAR
Departament: FIS
Títol: Mantenimiento de interiores de cabina de Vueling Airlines
Data inici oferta: 28-01-2019 Data finalització oferta: 15-09-2019
Estudis d'assignació del projecte:
GR ENG SIST AEROESP
| Tipus: Individual | |
| Lloc de realització: Fora UPC | |
| Supervisor/a extern: Marc Julbe Poca | |
| Institució/Empresa: Vueling | |
| Titulació del Director/a: Ingeniero Técnico Aeronáutico | |
| Paraules clau: | |
| Mantenimiento, Cabinas de aviones, NPS | |
| Descripció del contingut i pla d'activitats: | |
| Estudio del estado de mantenimiento de cabina de los aviones
desde el inicio de la compañía hasta el día de hoy. Valorando los principales KPI y analizando/proponiendo un plan de mejora. Se estimará cuantitativamente la mejora de estos KPI dentro del nuevo plan de mantenimiento de cabina de la aerolínea. También se verá el impacto real que finalmente ha tenido este proyecto en sus primeros meses. Si el tiempo lo permite, análisis de homogeneización de la flota en varios campos y ver el impacto en costes. |
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| Overview (resum en anglès): | |
| The present document provides an analysis of the processes related to the maintenance of an airline cabins’ and proposes some improvements. The study will start from an initial state in which there is no maintenance especially dedicated to cabin interiors, which provokes a bad image for the company. This fact has a direct impact on passenger satisfaction and is clearly reflected in the airline’s NPS. What is more, it also affects the crew’s comfort causing continuous complaints.
In order to improve the situation, it is decided to start a new project whose main objective is the enhancement of cabin interiors’ aspect and functionality through a planned maintenance exclusively contracted for this purpose. Thus, through this project, both corrective and preventive types of maintenance are going to be analyzed, exposing the advantages of each and the results and impacts caused in the cabins. All processes used in maintenance will be reflected in the BPMN process flow diagrams. Initially, the overall monitoring of the project will be done fairly manually but will soon be on the way to digital transformation. It should be noted that this study is carried out in collaboration with Vueling Airlines and that the author of the project will be integrated into the newly formed cabin interiors department. This department is part of the Vueling’s CAMO, located in the hangar of the Barcelona airport. The final objective of the project is to see, through the evolution of the NPS, whether the appearance of cabins really affects the passenger and whether it is worth continuing to invest economically in the maintenance of interiors. |
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