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Títol: Development of an application for crowd and time management and social distancing measurement

Director/a: ALCOBER SEGURA, JESÚS

Departament: ENTEL

Títol: Development of an application for crowd and time management and social distancing measurement

Data inici oferta: 08-09-2020 Data finalització oferta: 08-04-2021

Estudis d'assignació del projecte:

MU MASTEAM 2015

Tipus: Individual

Lloc de realització: EETAC

Paraules clau:
Crowd Management, Customer Flow Management, Social Distancing, Virtual Queue, Flutter, Android App, Mobile Application,

Descripció del contingut i pla d'activitats:
The goal of this project is to develop an android based application where customer can generate token for their place in virtual queue for selected public or private services for example banks, supermarkets, etc for time saving and as precaution of social distancing. Development of application will have two interfaces: one for customers and second for service providers.

Overview (resum en anglès):
Customer flow management for service providers has been essential part for revenue generation and for delivering good quality of services. In the year of pandemic maintaining social distancing in order to control Covid-19 virus spread has been essential norm. This thesis focuses on the development of a solution which can help service providers to manage crowd and reduce waiting perception bias as well as it will help to maintain social distancing in this crucial time of era. Among the various solutions for Customer flow management, virtual queuing has been the top priority. Today almost every human has a phone in their hand, what can be a better solution then creating a mobile application for them to stand in a virtual queue for everyday essential services in order to reduce their waiting time and maintaining social distancing. With virtual queuing a customer can stand in the queue without being physically present there. Our application will serve as a tool to people as well as these service providers where there will be no need stand in long queues or be the part of the crowd. In fact, it will provide with a solution to eliminate the queues and public rush permanently. The purposed system runs on android operating system. It was designed with full stack development technologies like Flutter, Laravel, Geolocation, APIs and Passport.js for authentication and security. The thesis introduces queue theory, customer flow management, business model canvas, monetization model, system design, system development and validation.